Understand the intended account-scoped path for project records, intake, messages, revisions, status, downloads, and delivery when those features are available.
First action: Sign in and open My Account.
Boundary: Project access follows the purchased or quoted scope. A file upload does not expand scope. Valuable work and provider actions are not exercised for documentation verification.
Recovery: Return through the signed-in account page, not a copied private download URL. Use Customer Help with the non-secret order reference. Expired downloads require renewed authorization, not credential sharing.